Frequently Asked Questions (FAQ)
Reservations and Scheduling
How do I book and how far in advance?
To guarantee your preferred equipment, we recommend booking as early as possible. However, we accept last-minute bookings (up to the same day), subject to stock availability and logistics. To book, use our direct contacts:
Phone: 930 548 452
Email: geral@jumplay.pt
What to do if the weather forecast is bad?
If you choose to cancel because of the weather, you must do so before setup begins. Once setup has started, the booking can no longer be cancelled for weather reasons.
Prices and Included Services
What is included in the standard hire?
Standard hire is for up to 6 hours, with timing adjusted to the event and subject to availability.
- Equipment hire for up to 6 hours.
- Delivery, setup and collection at no extra charge in Portimão, Lagos and Lagoa.
- For other locations, the travel charge is calculated and shown in the quote before booking.
- Timing, access and setup conditions confirmed before the event.
What is NOT included?
- Supply of electricity and water.
- Monitor Service (except for equipment where it is indicated as mandatory).
Are there travel costs?
Delivery, setup and collection are included at no extra charge in Portimão, Lagos and Lagoa. For other Algarve locations, the travel charge is calculated and shown in the quote before booking.
Schedules and Logistics
How do delivery and collection schedules work?
Standard hire is for up to 6 hours. Delivery, setup and collection times are adjusted to the event and confirmed in advance.
Can the hire times be adjusted?
Yes. We are flexible and will try to adapt the timing to your event, subject to availability and confirmation in the quote.
Payments
How and when is the payment made?
Payment is made in two stages: 50% upon confirmation and the remaining 50% up to the service setup. We accept Bank Transfer, Cash, or MB WAY.
Payment details are sent after the quote and availability have been confirmed.
Technical Requirements and Safety
What conditions do I need to guarantee at the location?
For the party to go well, we just need:
- Space: A clean, flat place with the equipment measurements.
- Access: Free passage at least 1 meter wide and 2 meters high.
- Energy: A conventional light point (230V) nearby. Consumption is residual (approx. 0.20€/hour per motor).
Can I set up on any type of floor?
We set up on grass, cement, tarmac, or gravel. Attention: For safety reasons, we do not set up on sloping floors or with steep drops.
When is it mandatory to hire a Monitor?
Hiring a monitor is mandatory only for equipment marked as such (due to its complexity or size). The monitor is a technician responsible for the safety and proper use of the equipment (should not be confused with a party entertainer).
Service value: €80 (up to 5 hours).
Extra hour: €20/hour.